Guide to Selling on Tiki: How to Become a Top Seller

Selling on Tiki Helps Newcomers Easily Start Online Business: A Detailed A-Z Guide on Registration, Store Management, and Optimizing Sales Effectiveness on Tiki

What is Tiki?

Tiki is one of the leading e-commerce platforms in Vietnam, where consumers can easily find and purchase millions of products across various categories such as electronics, fashion, health, beauty, and more. With strong development, Tiki has become a platform connecting sellers and buyers, optimizing the online shopping experience with fast delivery services, secure payment, and numerous attractive promotions.

Read more: Warehousing | EIMSKIP VIETNAM

How to Sell on Tiki

To become a seller on Tiki and reach millions of potential customers, you need to follow the detailed steps below.

Step 1: Register for a Seller Center Account

First, you need to create a seller account at the Seller Center by visiting sellercenter.tiki.vn. During the registration process, you will need to provide the following necessary information:

• Email
• Full Name
• Country
• Phone Number
• Main Product Category
• Password and Confirm Password

This step is crucial to gain access to the store management platform. After completing the information, the system will send a confirmation email to activate your account.

Step 2: Set Up Your Store and Complete Your Profile

After successfully registering, log in to your Seller Center account. Here, you will set up your store by choosing the appropriate business type, including:

• Individual Account
• Business Account
• Brand Account

Next, you need to name your store and upload a logo to create a brand identity. A crucial aspect is to fill in all relevant information regarding:

• Warehouse for pickup/returns
• Bank account information to receive payments
• Legal documents such as business registration or ID card
• Completing this profile not only helps you legalize your business operations but also builds trust with customers.

Step 3: Sign the Electronic Contract

After filling out the required information and submitting your profile, Tiki will review and approve it. Once your profile is approved, you will receive a notification to sign the electronic contract with Tiki. Signing this contract formalizes the partnership between you and the e-commerce platform. Only after successfully signing can your store be activated to start selling.

Step 4: Upload Products to Your Store

To make your products accessible to buyers, the next important step is to upload them. Log in to the Seller Center, select the Products section, and click on Create Product. During the product creation process, you will need to provide the following information:

• General Information: Product Name, SKU Code
• Product Description: Details about features, uses, and benefits
• Options and Operations: Color, size, shipping policies
• Required Documents: Product photos, related documents (if necessary)

After completing this, you will need to wait for Tiki to approve the product. Once the product is successfully approved, you can start selling on Tiki.

Notes for New Sellers

• Ensure product information is accurate and detailed: Customers will have a better impression if your product is clearly and authentically described.
• Prepare all legal documents: This helps expedite the approval process and avoids legal issues later on.
• Regularly maintain your store: Upload new products and continuously monitor orders to ensure customers have the best shopping experience.

Thus, with just a few simple steps, you can start your online business journey on Tiki, which provides a strong and reputable platform to reach millions of consumers across Vietnam.

Read more: Order Fulfillment Service in Vietnam | EIMSKIP VIETNAM

How to Become a Top Seller on Tiki?

Build a Brand Image to Enhance Sales Effectiveness on Tiki

• To achieve optimal sales on Tiki, building a strong brand image is a key factor. Competing solely on price is not always the best way to attract customers. Instead, building a brand is the key to making your store stand out and create differentiation.
• Design a Professional Store Logo: The logo is the first identifying symbol of the store and plays an important role in creating an impression with customers. Investing in designing a professional logo will help your store be easily remembered and distinguished from competitors. The logo should clearly reflect the characteristics of the products and brand you offer.
• High-Quality Product Images and Videos: Product images and videos are crucial in customers' purchasing decisions. To create attraction and reliability, ensure that you use high-quality, clear images and authentic product introduction videos. You can use professional photography services or equip yourself with tools like lights and backdrops to improve the quality of product images.
• Clear and Detailed Product Descriptions: A detailed and clear product description helps customers better understand what they are buying. Provide comprehensive information about the product, including features, advantages, and usage instructions. Including images or illustrative videos in the description also helps increase conversion rates and reduce return rates.
• Design Product Packaging with Brand Information and Store Address: Product packaging not only protects the product but is also an important part of building a brand image. Ensure that the packaging clearly prints information about the brand and store address. If applicable, include warranty cards or related documents to add trust and value for customers.

Provide Excellent Customer Care on Tiki

Outstanding customer service is an important factor in improving customer satisfaction and increasing revenue.

• Fast Response Time to Customer Messages: The speed of responding to customer messages is a key metric on Tiki. Stores with fast response times will be rated higher and enhance reliability. According to statistics, 70% of customers are willing to buy from stores that respond quickly. To maintain a good score, you need to ensure that all messages are responded to as quickly as possible.

Maintain a Low Return Rate: A low return rate not only helps maintain reputation but also affects the store's rating. To minimize returns, ensure you:

• Carefully check products before listing.
• Ensure goods are packaged carefully and inspected before shipping.
• Limit shipping errors and check product conditions to avoid technical errors.
• Pay Special Attention to Inventory Levels

Accurate inventory management is a key factor in maintaining effective business operations on Tiki. Timely updating inventory levels helps avoid stockouts and minimizes penalties or negative ratings from customers.

Eimskip’s Order Fulfillment Service

A more comprehensive solution is Eimskip's order fulfillment center. This service not only helps you manage inventory but also provides the following outstanding advantages:

• Effective Inventory Management: Eimskip's center helps you accurately track and manage inventory levels. Their system provides real-time information about stock levels, allowing you to adjust stock quantities timely and avoid stockouts or excess inventory.
• Professional Packaging: Eimskip's packaging service ensures your products are well protected before shipping. They use high-quality packaging materials and standard packaging processes to ensure goods reach customers in perfect condition.
• Quick Order Fulfillment: Eimskip commits to quickly processing and fulfilling orders. This not only reduces customer wait times but also enhances your store's operational efficiency. The order fulfillment process is optimized to ensure all orders are processed timely and accurately.
• Logistics Process Management Support: Eimskip's center also supports managing logistics processes, from storing goods to managing orders and shipping. This allows you to focus on business development without worrying about warehouse and shipping issues.

With Eimskip's order fulfillment service, you will receive strong support in maintaining accurate inventory management, professional product packaging, and quick order fulfillment. This not only enhances business effectiveness but also improves customer experience, keeping your store running smoothly and successfully on Tiki.

Always Prioritize Product Quality

Product quality is a key factor in maintaining and developing on Tiki. To meet Tiki's strict requirements and retain customers, ensure to:

• Guarantee products meet quality standards before listing.
• Provide full business registration licenses and brand protection certifications.
• Ensure products are carefully packaged and include warranty tags if applicable.
• Research Customer Preferences - Launch New Products at the Right Time
• Understanding customer preferences and the timing of launching new products is an effective way to increase revenue. Monitor consumer trends and market demand to develop and introduce new products at the right time. For example, during the pandemic, demand for home workout equipment surged, so launching related products at that time can help boost revenue.

Optimize for Mobile Versions

With the increase in mobile users, optimizing your store for mobile devices is essential. Ensure that images, videos, and content on your store display well on small screens.

Tiki's Image Standards:

• Image Size: Ideally square with a minimum size of 500x500 px.
• Images should not contain seller information, addresses, or phone numbers.
• Images must be clear, consistent, and not blurry.

Sales Video Standards:

• Required Format: mkv, mp4.
• Maximum Length: 1 minute 30 seconds.
• Maximum Size: 15MB.

With this detailed guide, you will gain additional information and tools needed to optimize your sales activities on Tiki and effectively increase revenue. Apply these insights now to...