What is Order Management on Shopee?
Order management on Shopee is a crucial process to ensure that every transaction, from when a customer places an order to when the product reaches their hands, proceeds smoothly. This process includes steps such as order confirmation, goods preparation, packaging, delivery, and addressing any issues that arise. To succeed in an increasingly competitive environment, mastering the order management process and leveraging supportive tools is essential.
Read more: Warehousing | EIMSKIP VIETNAM
Order Management Features on Shopee
Shopee offers a range of useful features to help sellers effectively track and manage orders:
- Order Status Tracking: Shopee provides an easy-to-use dashboard that allows you to monitor each step of the order from placement to delivery. You can view the order status, such as "Pending Confirmation," "Preparing Goods," or "Out for Delivery."
- Automatic Notifications: When there are any changes to an order, Shopee sends automatic notifications to you and the customers. For example, if your order has been shipped, you will receive a notification and can track the order's journey.
- Inventory Management: This feature allows you to track the quantity of goods in stock, helping you avoid stockouts or overstocking. If you have 100 products and have sold 30, the system will automatically update the remaining quantity.
- Analytics Tools: Shopee provides detailed reports on sales, best-selling products, and other important metrics. You can view reports on the number of orders in a month and analyze customer shopping trends.
Order Management Process on Shopee
Step 1: Confirm the Order
When a customer places an order, you will receive a notification and need to confirm the order in the system. For example, if you receive an order from a customer with order number #12345, you need to log into the Shopee system, check the order details, and click "Confirm" to start the goods preparation process.
Step 2: Prepare the Goods
After confirming the order, you need to prepare the goods as required. If order #12345 includes 2 shirts and 1 pair of jeans, you need to retrieve the correct products from the warehouse, check their quality, and ensure that they are not defective or damaged.
Step 3: Package the Order
The goods need to be carefully packaged to ensure they are not damaged during transit. For shirts and jeans, you should use high-quality packaging and add protective layers, such as bubble wrap, to safeguard the items.
Step 4: Wait for the Courier to Pick Up the Goods
After packaging, you will wait for the courier to pick up the goods. If you use Shopee Xpress delivery service, you need to schedule a time for the staff to collect the goods from your warehouse.
Step 5: Delivered
When the order has been delivered to the customer, the Shopee system will update the order status to "Delivered." You will receive a notification and can track the delivery process in your dashboard.
Step 6: Handle Post-Sale Issues
After the order has been delivered, you need to address any arising issues, such as customer feedback, return requests, or complaints. For example, if a customer reports that the product is defective, you need to handle the return request and update the status in the Shopee system.
Read more: Order Fulfillment Service in Vietnam | EIMSKIP VIETNAM
Quickly Fulfill Orders with Eimskip’s Fulfillment Center
During Mega Sale seasons or peak periods, quickly and accurately fulfilling orders is extremely important. Eimskip offers professional Fulfillment services to help you optimize your order management process:
- Efficient Order Processing: Eimskip assists you from the order reception, preparation, and packaging until delivery. During Mega Sale events, Eimskip can support you in processing thousands of orders, ensuring that each one is fulfilled on time.
- Advanced Management System: With an advanced order management system, Eimskip helps you monitor and control each step of the order fulfillment process, from checking goods to delivery.
- Dedicated Staff: Eimskip's staff is always ready to assist and ensure that every order is handled with care and accuracy.
- Process Optimization: Eimskip helps you optimize the order management process, minimizing errors and saving time. Their automated system helps reduce packaging mistakes and quickly handle large orders.
With Eimskip’s support, you can focus on increasing revenue and providing excellent customer service while we ensure that every order is fulfilled promptly and accurately.
Eimskip Fulfillment Center Address
Address: Eimskip Fulfillment Center, 47 TL 47 Street, Thanh Loc Ward, District 12, Ho Chi Minh City, Vietnam.
Hotline: 028 6264 63 80
Website: Eimskip.vn
Let Eimskip accompany you on your journey to win customer trust and loyalty. We not only help you reduce costs but also create exceptional experiences that leave a lasting impression on your customers.
